Hotel Niu Barcelona
FAQ
General Information and Arrival
Benefits of booking on our website
General Information and Arrival
Where exactly is the hotel located?
- Check-in is available from 2:00 PM.
- Check-out must be completed by 11:00 AM.
Where exactly is the hotel located?
The hotel is located in the heart of the Raval neighborhood, specifically at Rambla del Raval, 8, 08001 Barcelona.
How can I get there from the airport?
The hotel is about 12 km from Barcelona-El Prat Airport. You can get there by taxi, by Aerobus to Plaza Cataluña (about a 10-minute walk), or by metro (L9 connecting with L3 Drassanes or Liceu).
Rooms and Services
What equipment do the rooms have?
All rooms feature a Smart TV, air conditioning (in summer), heating (in winter), free Wi-Fi, a safe, a telephone, a desk, and a private bathroom with a shower and a hairdryer.
Does the hotel offer complimentary bottles of water?
Yes, a complimentary bottle of water is provided upon arrival. In addition, guests usually find tea and coffee facilities in the room.
Are there smoking rooms?
No, Hotel Niu Barcelona is a smoke-free hotel; smoking is prohibited throughout all facilities.
Are cots available?
Facilities and Breakfast
Does the hotel have a pool?
Yes, it has an outdoor rooftop pool and solarium (Pool & Solarium). The terrace and pool are usually closed during the winter season (typically from October to March).
How is the breakfast and what are its opening hours?
A Mediterranean-style buffet breakfast is offered, featuring local products such as cured ham, freshly baked bread, and fruit. If you book through the official club, you can get a 10% discount on it.
Is there free Wi-Fi?
Policies and Payments
Are pets allowed?
No, unfortunately pets are not allowed at this property.
Can I cancel my reservation free of charge?
This depends on the selected rate. “Non-refundable” rates are charged at the time of booking, while others may allow free cancellation up to 24 or 48 hours in advance.
What payment cards are accepted?
American Express, Visa, and MasterCard are accepted. In addition, the credit card used for the booking must be presented upon arrival.
Location and Surroundings
What places of interest are nearby?
The hotel is just 10 minutes from Plaça Reial, La Rambla, and Plaça Catalunya. It is an ideal location for exploring the historic city center.
I’ve read that the area can be noisy. What does the hotel do about it?
Due to its central location in an entertainment area, the hotel usually provides complimentary earplugs in the rooms to ensure better rest for guests with light sleep.
Luggage and Logistics Services
Can I leave my luggage before check-in or after check-out?
Yes, the hotel has a Locker Room (luggage storage) where you can safely leave your bags if you arrive early or if your flight departs late.
Do you offer laundry or ironing services?
They do not offer self-service laundry, but you can request an iron and ironing board at reception, subject to availability and at no extra cost.
There is also an external laundry service available for an additional fee.
Is there parking at the hotel?
The hotel does not have its own parking. However, being located on Rambla del Raval, there are several paid public parking facilities nearby (such as Parking BSM Illa del Raval). It is recommended to check with reception for pricing recommendations.
Specific Facilities
What are the opening hours of the pool and terrace?
The usual opening hours are from 09:00 AM to 08:00 PM every day. Please note that the pool and terrace are closed during the winter season (from November to March, both included).
Does the hotel have a gym?
No, Hotel Niu does not have gym or spa facilities on its premises.
Does the hotel have a restaurant for lunch and dinner?
The hotel focuses on breakfast service (from 08:00 AM to 10:30 AM). For lunch and dinner, it does not have its own restaurant, but being located in El Raval, it is surrounded by a wide gastronomic offer just a few steps away.
Accessibility and Communication
Is there an elevator in the hotel?
Yes, the hotel is modern and has an elevator to access all floors and the terrace.
Does the staff speak other languages?
Yes, they have multilingual staff at reception (Spanish, Catalan, English, and French) to assist international travelers.
Can I request a room with specific views?
You can request a room with views of Rambla del Raval in the comments of your booking, although this is subject to availability. There are no interior rooms.
Group Bookings and Invoicing
What happens if I book more than 3 rooms?
It is considered a group booking, and the hotel applies special conditions, such as a 50% non-refundable deposit charged in advance.
Can I pay for my stay upon arrival?
It depends on the rate. If it is a flexible rate, payment is usually made at the hotel, but for non-refundable rates, the hotel will send a secure payment link to complete the process before arrival.
